Privacy Policy
Last Updated: January 13, 2026
1. Introduction
Welcome to hlomo ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our community management platform and services.
hlomo is registered in South Africa (Registration: 2022/858088/07) and complies with the Protection of Personal Information Act (POPIA) and applicable international data protection regulations including GDPR where applicable.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, organization details
- Community Information: Community names, descriptions, member lists (phone numbers/emails)
- Profile Information: Profile photos, bio, interests, preferences
- Communication Data: Messages you send through our platform, support inquiries
2.2 Information We Collect Automatically
- Engagement Metadata: Message timestamps, participant counts, response rates, activity patterns
- Usage Data: Features used, pages visited, time spent, click patterns
- Device Information: IP address, browser type, device type, operating system
- Cookies: Session cookies, preference cookies, analytics cookies
2.3 Information from Third Parties
- WhatsApp Integration: Message metadata (sender, timestamp, participant info) - NOT message content
- Authentication Providers: Google, Microsoft, or other OAuth providers (name, email, profile photo)
🔒 What We DO NOT Collect
- Message Content: We do NOT read, store, or analyze the content of your WhatsApp messages or private communications
- Personal Conversations: We analyze engagement patterns and metadata only, never the substance of your conversations
- Sensitive Personal Data: We do not intentionally collect health data, financial information, or other special category data unless you explicitly provide it
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices:
hlomo (Pty) Ltd
Registration: 2022/858088/07
Email: privacy@hlomo.com
Phone: +27 82 414 8292
Website: hlomo.com